​You are entitled to a full refund on any item purchased within 14 days of purchase, providing that the goods remain undamaged.​Up to 28 days after your purchase, we can offer you an exchange or credit note.​If you want to make a return please let us know by email prior to sending the item back.​Please pack the rugs carefully and use the packing materials to return it to us.​It is the customer's responsibility to ensure that the returns are packed securely.Please provide proof of posting for your returns package.